Refund policy

This store is operated by MCR Live Soul Good™, a trading name of MEL G SA INVESTMENTS (PTY) LTD, Registration No. 2014/119878/07.

All Sales Are Final

Due to the nature of our products, all purchases made through our store are final. Our guides and digital products are delivered electronically and are accessible immediately upon purchase. For this reason, we do not offer refunds, returns, or exchanges once a purchase has been completed.

By completing your purchase, you acknowledge and agree to this policy.

Delivery of Digital Products

Upon successful payment, your purchased product will be delivered to the email address provided at checkout. Please ensure your email address is entered correctly before completing your order.

If you do not receive your product within a few minutes, please:

• Check your spam or junk folder
• Verify that your email address was entered correctly at checkout

If you still cannot locate your purchase, please contact us at 📧 info@mcrlivesoulgood.co.za

Exceptions

We understand that issues can arise. We will review and resolve the following on a case-by-case basis:

• Duplicate purchases
• Technical errors preventing access to your product

Please contact us within 48 hours of purchase for assistance.

Contact & Support

📧 info@mcrlivesoulgood.co.za